Service Quality and Punctuality of Indonesian Railfood Customer Online System

Authors

  • Muhammad Raisa Permana Sakti Business Administration, Telkom University
  • Syahputra Business Administration, Telkom University
  • Mahir Pradana Business Administration, Telkom University https://orcid.org/0000-0003-4761-2891

DOI:

https://doi.org/10.51967/tepian.v4i4.2934

Keywords:

Digital Business, Service Quality, Punctuality, Customer Satisfaction, Railway System

Abstract

This study aims to analyze the effect of Indonesian Railway Company (PT KAI)'s service quality, especially the punctuality of travel on railroad customer satisfaction. This study also aims to examine the effect of timeliness variables on customer satisfaction. The data used in this study is a combination of primary data and secondary data where the author will use the survey method as primary data and data on the timeliness of train travel, especially train travel to and from Bandung Station as secondary data. The data analysis technique used in this research is quantitative by using a systematic literature review in terms of bibliometric analysis to review published research on the topics discussed. The explanation for this is the result of the punctuality of train travel on railroad customer satisfaction.

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Published

2023-12-31

How to Cite

Sakti, M. R. P., Syahputra, S., & Pradana, M. (2023). Service Quality and Punctuality of Indonesian Railfood Customer Online System. TEPIAN, 4(4), 169–174. https://doi.org/10.51967/tepian.v4i4.2934

Issue

Section

Information System