Article Sidebar

Submitted
December 24, 2023
Accepted
December 31, 2023
Published
December 31, 2023
Download
PDF
Statistic
Read Counter : 22 Download : 25

Main Article Content

Abstract

This study aims to analyze the effect of Indonesian Railway Company (PT KAI)'s service quality, especially the punctuality of travel on railroad customer satisfaction. This study also aims to examine the effect of timeliness variables on customer satisfaction. The data used in this study is a combination of primary data and secondary data where the author will use the survey method as primary data and data on the timeliness of train travel, especially train travel to and from Bandung Station as secondary data. The data analysis technique used in this research is quantitative by using a systematic literature review in terms of bibliometric analysis to review published research on the topics discussed. The explanation for this is the result of the punctuality of train travel on railroad customer satisfaction.

Keywords

Digital Business, Service Quality, Punctuality, Customer Satisfaction, Railway System

Article Details

How to Cite
Sakti, M. R. P., Syahputra, S., & Pradana, M. (2023). Service Quality and Punctuality of Indonesian Railfood Customer Online System. TEPIAN, 4(4), 169–174. https://doi.org/10.51967/tepian.v4i4.2934
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Abdulah, M. F., & Wahyuni, I. I. (2022). Strategi Komunikasi Pemasaran Efektif Grand Tryas Hotel Cirebon Pada Program Staycation. Management Studies and Entrepreneurship Journal (MSEJ), 3(6), 3368-3377.
  2. Andani, Y., Wahyuni, I. I., & Dewi, S. (2022, September). CHSE Branding Analysis on Hotel Cordela Bandung. In Proceeding International Conference on Environment Health, Socioeconomic and Technology (Vol. 1, pp. 446-453).
  3. Augustrianto, A., Silvianita, A., Ferari, E. (2019). Hofstede’s organization culture on deviant workplace behavior (Case study on workers at plaza Toyota Bandung). Journal of Advanced Research in Dynamical and Control Systems, 11(3 Special Issue), pp. 720–725.
  4. Amier, A. M. R. A. P., & Pradana, M. (2022). Analisis Bibliometrik tentang Green Marketing: Perkembangan Studi dalam Periode 1999-2022. SEIKO: Journal of Management & Business, 4(3), 121– 131. https://doi.org/10.37531/sejaman.v4i3.2412
  5. Dahlan, N., Mardiana, R., & Reni, A. (2023). Analysis Of Job Crafting and Organizational Support on Employee’s Innovative Work Behavior with Work Engagement as An Intervening Variable. SEIKO: Journal of Management & Business, 6(2), 318-324.
  6. Firmansyah, I., & Pradana, M. (2023). The Influence of Product Quality on Coffee Shop’s Consumer Satisfaction. SEIKO: Journal of Management & Business, 6(1), 326-338.
  7. Foster, D.L. (2013). Food and Beverage Operation Method and Cost Control.
  8. Handi, Irawan. (2019). 10 Principles of Customer Satisfaction. Jakarta: PT Elex Media Komputindo.
  9. Idris, M., & Pradana, M. (2023). Analisis Dampak Penggunaan Atribut Keagamaan terhadap Pola Persepsi Konsumen Muslim di Pasar Banyuasri, Buleleng. Equilibrium: Jurnal Pendidikan, 11(3), 350-359.
  10. Ismail, Hariadi. Green Supply Chain Management: A Literature Review about the Phenomenon in Indonesia. (2023). Business Journal : Jurnal Bisnis Dan Sosial, [S.l.], v. 9, n. 1, p. 13 - 20, may 2023. ISSN 2620-3634.
  11. Kotler, Philip. (2015). Marketing Management. Volume II. Eleventh Edition. Translated by Benjamin Molan. Jakarta. :Index.
  12. Lamb, Hair, and McDaniel. (2015). Marketing. Book1. Translator: David Octarevia. Jakarta : Salemba Empat Publishers.
  13. Oktafani, F., Rubiyanti, R. N., & Saraswati, T. G. (2022). Analisis Retail Promotional Mix Dan Pengaruhnya Terhadap Impuls Buying Serta Peranan Gender Sebagai Moderator Pada Marketplace Di Indonesia. SEIKO: Journal of Management & Business, 4(3), 403-412.
  14. Nafsa, S., & Wahyuni, I. I. (2022). Electronic Word Of Mouth Brand Lokal Clothing Dengan Hashtag# Jakcloth Pada Media Sosial Instagram. Medium, 10(2), 54-66.
  15. Pramesti, E. A., & Wardhana, A. (2022). Pengaruh Brand Image dan Kualitas Produk Terhadap Minat Beli Produk Pepsodent di Kota Bandung. SEIKO: Journal of Management & Business, 4(3), 615-627.
  16. Rahmah, A., & Jamiat, N. (2022). Price Effect and Physical Evidence on Purchase Decision at Rooftop Coffee West Java. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(3), 21289-21297.
  17. Widodo, A., Setyorini, R., Sisilia, K., Hendriyanto, R., Widaningsih, S., Dillak, R. G., ... & Ramadhan, M. Y. (2023). Pembangunan Website dan Sarana Podcast UMKM Kampung Digital Sentra Kreasi Desa Pameungpeuk. SOROT: Jurnal Pengabdian Kepada Masyarakat, 2(1), 37-41..
  18. Willayat, F., Saud, N., Ijaz, M., Silvianita, A., & El-Morshedy, M. (2022). Marshall–Olkin Extended Gumbel Type-II Distribution: Properties and Applications. Complexity, 2022.
  19. Yunani, A., Astuti, Y., Nurhazizah, E., Rubiyanti, N., Ahmad, M., bin Abu Sujak, A. F., ... & Silvianita, A. (2023). OPTIMIZATION AND EMPOWERMENT OF VILLAGE POTENTIALS IN NAGROG TOURISM VILLAGE. Kumawula: Jurnal Pengabdian Kepada Masyarakat, 6(3).
  20. Zagladi, L., & Syahputra, S. (2022). Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Iconnet Bandung. Economics and Digital Business Review, 3(2), 89-105.
  21. Zaman, U., Florez-Perez, L., Farías, P., Abbasi, S., Khwaja, M. G., & Wijaksana, T. I. (2021). Shadow of your former self: exploring project leaders’ post-failure behaviors (resilience, self-esteem and self-efficacy) in high-tech startup projects. Sustainability, 13(22), 12868.